Develop leaders who show up with PRESENCE and emotional intelligence in the moments that matter, inspiring teams and driving organisational culture transformation from the top down.
Book a callOur leadership PRESENCE training equips senior leaders with the skills to understand the behaviours, mindsets and organisational conditions required to foster sustainable change across the business. We help leaders translate values and strategic objectives into day-to-day practices that shape culture, drive engagement and improve performance.
By aligning organisational values, culture and expectations with operational realities, we support senior leaders in embedding meaningful and lasting transformations. This approach generates measurable improvements in productivity, performance and engagement.
Through experiential learning, supported by our CCF Retention and Reinforcement Model, we embed accountability and drive lasting behaviour change. By recreating real-world pressure, our programmes deliver immediate and long-term impact – more first contact resolution with fewer escalations, shorter handling times and improved customer feedback.
.png)
Enable your leaders to understand the behaviours, mindsets and organisational conditions required to foster sustainable change.
Consultation and diagnostics
Strategic planning
Process review and design
Blended learning and bespoke workshops
1:1 and group performance coaching
Culture transformation and embedding change
Our programmes help senior leaders show up with PRESENCE and emotional intelligence, translating values and strategic objectives into consistent, day-to-day practices. Senior leaders develop a clear understanding of how their decisions shape culture, engagement and performance, enabling sustainable change across the organisation. This results in measurable improvements in productivity, service delivery, and employee engagement, creating lasting cultural impact from the top down.
Our senior leadership development programmes are designed for those in your organisation responsible for shaping strategic direction, driving cultural transformation and operating within senior teams. Every programme is tailored to your organisation’s unique leadership needs and business goals.
Senior leaders leave with greater empathy, stronger communication skills and the confidence to lead with authenticity and PRESENCE. The result is a more emotionally intelligent leadership team equipped to deliver long-term organisational transformation.
Don’t just take our word for it, hear what our
clients have to say.
Stuart Beards
Operations Director – South, OCS
“CCF has changed the way we view training and delivery, and they've helped us drive real value with our customers. Our culture has changed for the better, and our customers now see us as partners and not just providers.”
Donna St Croix
Senior Officer, Supported Housing Services, Wandsworth Borough Council
“CCF delivered clear, concise and tailored training that showed a real understanding of our service environment. The training has helped our staff become more thoughtful and confident on calls, improving how we handle difficult conversations.”
Lara Kyslun
Administrative Support, Lyca Health
“Our CCF trainer was excellent – engaging, thorough and kept staff focused and motivated. The training has raised our service standards, from new starters to experienced team members. It was highly practical, and we saw immediate improvements in confidence.”
Helen Wroe
Deputy Operational Manager, Children’s Centre Partnership
“Our tailored programme was insightful, engaging and memorable. Our trainer was supportive and non-judgmental, helping the team learn and connect. It felt like we were working with a partner who truly understood our challenges and values.”
Emma Holdsworth
Office Manager, Callidus Health & Safety Ltd
“CCF delivered professional, supportive and highly engaging training that left the team energised and boosted confidence during customer calls. The programme aligned our teams on shared service expectations and behaviours allowing for immediate application of learnings.”
Elizabeth Philp
CEO & Co-founder, Roseway Labs
“CCF training reframed how our team approaches customer communication. The programme equipped them with practical tools and techniques that significantly improve their confidence when dealing with customers and the training was directly tailored to our evolving needs.”
