Help us shape the future of customer experience,
one team, one leader, one defining moment at a time.
At CCF, our Associates work on complex, high-impact programmes for internationally recognised clients. You’ll partner with senior stakeholders to deliver training that genuinely matters – developing capabilities and expanding skillsets to deepen your impact as a trainer. The work is challenging, meaningful and designed to fully engage your skills and energy.
We are truly invested in our Associates’ professional development. You’ll have opportunities to contribute to design and delivery work, operate in high-stakes sessions and benefit from ongoing mentoring, coaching and feedback. Many of our Associates run their own businesses alongside their work with us and we actively support this journey. Whether you choose to scale your independent work or continue growing with CCF, you will become more confident, commercially minded and capable during your tenure with us.
We offer flexible work arrangements and competitive pay and delivery rates, alongside opportunities to create impact beyond the training room. We listen, communicate openly and treat our Associates as true partners – focusing on long-term relationships, shared learning and mutual growth. Our Associates network is an integral part of our future.
We’re always excited to connect with passionate, talented people. We look for trainers who embody PRESENCE – Passionate, Rapport-focussed, Engaging, Self-aware, Empowered, Natural, Curiosity and Evolving. Our ideal Associates bring these qualities into every training session, infusing energy, authenticity and insight into their work.
If you:
• Thrive on developing emotionally intelligent customer service
• Are naturally curious, warm and personable
• Are open and responsive to developmental feedback
• Can capture attention while truly engaging an audience
• Are passionate about developing frontline teams and leaders
you might be exactly who we're looking for.
Don’t just take our word for it, hear what our
clients have to say.
Stuart Beards
Operations Director – South, OCS
“CCF has changed the way we view training and delivery, and they've helped us drive real value with our customers. Our culture has changed for the better, and our customers now see us as partners and not just providers.”
Donna St Croix
Senior Officer, Supported Housing Services, Wandsworth Borough Council
“CCF delivered clear, concise and tailored training that showed a real understanding of our service environment. The training has helped our staff become more thoughtful and confident on calls, improving how we handle difficult conversations.”
Lara Kyslun
Administrative Support, Lyca Health
“Our CCF trainer was excellent – engaging, thorough and kept staff focused and motivated. The training has raised our service standards, from new starters to experienced team members. It was highly practical, and we saw immediate improvements in confidence.”
Helen Wroe
Deputy Operational Manager, Children’s Centre Partnership
“Our tailored programme was insightful, engaging and memorable. Our trainer was supportive and non-judgmental, helping the team learn and connect. It felt like we were working with a partner who truly understood our challenges and values.”
Emma Holdsworth
Office Manager, Callidus Health & Safety Ltd
“CCF delivered professional, supportive and highly engaging training that left the team energised and boosted confidence during customer calls. The programme aligned our teams on shared service expectations and behaviours allowing for immediate application of learnings.”
Elizabeth Philp
CEO & Co-founder, Roseway Labs
“CCF training reframed how our team approaches customer communication. The programme equipped them with practical tools and techniques that significantly improve their confidence when dealing with customers and the training was directly tailored to our evolving needs.”
